![]() With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. Please make sure that the printer is connected directly to the wall outlet and not to the surge protector. In the meantime, let's try these steps here: Have you tried to update the printer firmware? Have you recently made any changes on the printer before the issue started? ![]() To provide you with an accurate solution, I'll need a few more details: Don't worry as I have a few suggestions which should help you resolve this issue. You for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I understand you are having issues while scanning from your HP OfficeJet Pro Printer.
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